AI voice qualification for European call centres & BPO

Your agents only talk to qualified leads. Voxentra handles everything else.

A multilingual AI voice layer that sits in front of your existing phone system. Voxentra answers every inbound enquiry, qualifies the lead in their own language, and warm-transfers only the ones worth your team's time.

< 0.5s

response time

languages

10 min

to go live

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Voxentra · Inbound call

Smile Clinic Tirana · 00:47

LIVE

VOXENTRA

Buongiorno. Grazie per aver chiamato Smile Clinic Tirana. Sto parlando con il paziente che è interessato al trattamento?

LEAD

Sì, sto pensando agli impianti dentali.

VOXENTRA

Perfetto. Quanti impianti pensa di aver bisogno, e ha tempi preferiti per il viaggio?

LEAD

Penso due o tre. Potrei venire il mese prossimo.

SYSTEM

→ Transferring qualified lead to agent…

Your agents are overwhelmed.
Most callers aren't ready.

60%

of inbound enquiries for EU dental & beauty tourism clinics are casual price-shoppers, tire-kickers, or unreachable later. Agents spend most of their day discovering that live.

3 min

average time wasted per unqualified call - by the time the agent realises the lead isn't serious, it's already cost them a slot they could've given to a real opportunity.

€38k+

annual revenue a mid-size clinic leaves on the table, every year, because the best leads get lost between voicemails, callbacks, and agents juggling language barriers.

Live in three steps.

No new phone system. No new provider. Voxentra slots into your existing VICIdial, Five9, or SIP dialer in minutes.

Register a SIP extension

Voxentra registers as a remote SIP extension on your existing dialer. Same process as adding any other agent. Takes 30 seconds.

Define your qualifying script

Tell Voxentra what "qualified" looks like for your clinic - treatment interest, travel timeframe, budget range. Three to six questions, your call.

Route inbound calls

Your dialer sends inbound calls to Voxentra first. Qualified leads warm-transfer to your agents with full context. Unqualified ones never reach them.

Real Calls.
Real Results.

Real enquiries. Real accents. Real interruptions. Listen to how Voxentra qualifies callers in their own language and warm-transfers only the leads worth your team's time. (PII has been bleeped for compliance.)

Recordings coming soon. Book a demo to hear Voxentra qualify a live call in Italian, German, or English using your own script.

Built for how European
clinics actually work.

Speaks your leads' language

Italian, German, English out of the box. More on request. Voxentra detects the caller's language in the first sentence and responds naturally - no "press 1 for English" menus.

Slots into your existing dialer

VICIdial, Five9, Asterisk, FreePBX, GoAutoDial, any SIP-compatible PBX. Voxentra registers as a remote extension - no new trunks, no dev team, no migration.

EU data residency, GDPR-first

All calls, transcripts, and recordings stay in EU infrastructure (Frankfurt). Dedicated database per clinic group. DPAs available. Zero data leaves the EU.

Warm transfer, full context

Qualified calls arrive at your agent's desk with a summary of what was asked, what the lead wants, their timeline and language preference. No cold hand-offs.

Voxentra was built
just for your dialer.

Direct SIP Integration

Natively connects to VICIdial, Trackdrive and any custom PBX.

SIP Header Passthrough

Captures Lead ID, Campaign ID, and Caller ID directly from your dialer.

BYOD

Keep your warmed numbers; just SIP-transfer the connected calls to us with BYOD (Bring your own Dialer).

Per-Client SIP Routing

Fully isolated SIP endpoints for every single campaign you run.

AMD in less than 4 secs

Advanced Answering Machine Detection hangs up on voicemails in ~4 seconds.

15 secs Silence Timeout

Auto-terminates dead air so you aren't billed for empty minutes.

DNC Instant Drop

Instantly disconnects and flags the lead if they say "Do Not Call."

Profanity Auto-hangup

Immediately terminates calls with abusive language to save compute time.

Two clear use cases.
Same platform.

Dental & beauty tourism

Clinics in Turkey, Kosovo: serving EU leads

Inbound enquiries in Italian, German, and English. Voxentra qualifies for treatment type, travel timeline, budget tier, and language preference - then warm-transfers the serious ones to your agent with a summary in your language.

→Filters out price-shoppers and unserious callers
→Books consults in your calendar directly
→Handles after-hours enquiries so you never miss a lead

European BPOs

Lead-gen BPOs that need more qualified transfers per hour

VICIdial already dials your list. Voxentra takes the answered calls, runs your qualifying script end-to-end, and only transfers the leads that pass - so your closers spend 100% of their time on conversations that can close.

→2-4x increase in qualified transfers per closer
→Pay-per-minute pricing, no seats to license
→Full call recordings + transcripts for QA

All your questions,
answered.

Which languages do you support today?

Italian, German, and English are available out of the box. We add new languages on request - typically within a week of a clinic confirming volume. If a language is supported by enterprise voice AI vendors, we support it.

How does integration with our existing dialer work?

Voxentra registers as a standard SIP extension on your VICIdial, Five9, Asterisk, FreePBX - any SIP-compatible dialer. Setup is the same process as adding a new human agent: create the extension, give us the credentials, we register. About 10 minutes.

Is this GDPR-compliant?

Yes. All lead data, call transcripts, and recordings stay in EU-region infrastructure (Frankfurt). Each client gets dedicated database isolation. Data Processing Agreements are available. Nothing touches US infrastructure.

What does it cost?

Pay per minute of AI voice time - not per seat, not per call. Pricing depends on your volume and language mix. Sign up and we'll share pricing based on your actual call load. No minimum commitment.

Can the AI book appointments directly?

Yes. Voxentra can integrate with your booking system (Google Calendar, Outlook, Calendly, custom) and place a slot on your agent's calendar at the end of a qualifying call - before transferring.

How do I know it sounds natural enough?

We run native-speaker test calls in your target languages before you commit. If the voice quality isn't where you need it to be for your market, we don't onboard you. Fair test, no surprises.